Terms & Conditions

LifelikeBloom is an online retailer of artificial flowers, serving customers worldwide and operating from China.

Business address: 2nd Floor, No. 3, Hou San Xiang, Xinxing Street, Xixinzhai, Jiaoyang, Sipu Town, Chaonan District, Shantou City, Guangdong Province 515149, China. That’s the address for complaints, not for returns — see below.

Email: hello@lifelikebloom.com.

Everything is made in the workshop in Shantou, as described on the About page. Because each stem is handled individually rather than stamped out identically, small variations in colour, shape, or finish from the photos are normal, not a defect.

Photos are as accurate as possible, but a screen is a screen. If what arrives looks meaningfully different from what you ordered — not just a natural variation — that’s covered under “if something is wrong with it” on the Returns page.

Placing an order is your offer to buy. A contract is formed when we accept your order, normally by email after payment.

The price shown at checkout is the price you pay. We do not ask you to pay additional VAT or duty on delivery. If a courier ever asks you for money on delivery, that’s our responsibility to sort out, not your bill.

Prices and descriptions are kept as accurate as possible. If an error is found after you’ve ordered, you’ll be contacted before anything happens with your money.

Payment runs through PayPal, including card payments and other payment methods made available at checkout. LifelikeBloom does not see or store your card details — PayPal handles the payment details. Full payment is taken before your order is prepared and posted.

Everything ships from the workshop, and the delivery window for your country is set out on the Shipping & delivery page — that page is the fuller answer, this is just confirming it applies.

Delivery times are estimates. Customs and couriers aren’t controllable once a parcel leaves the workshop, and delays there aren’t something that can be promised around. If a parcel genuinely doesn’t arrive, that’s covered on the delivery page — a replacement or your money back, without you posting anything.

The full process — faulty items, changing your mind, the 14-day window, and what happens with lower- and higher-priced items — is on the Returns & refunds page. It’s written in full there rather than summarised badly here.

Nothing here affects any mandatory consumer rights that apply to your purchase. If the law where you are gives you a right that cannot legally be excluded, that right still stands.

After a purchase, you may receive one email asking for a review. It’s optional. If you leave one, your name and what you wrote may appear on the product page — see the Privacy Policy for how that’s handled.

The photos, writing, and design on this site are protected by copyright and may not be copied without permission. If you want to use something from it, ask — hello@lifelikebloom.com.

LifelikeBloom is not liable for indirect or knock-on losses from using this site or buying from it — if a delivery delay means you missed an event, for instance, responsibility doesn’t extend beyond sorting out the order itself. This doesn’t limit anything the law says can’t be limited, including liability for death or personal injury caused by negligence, or for fraud.

Email hello@lifelikebloom.com. There’s no support queue. If the response hasn’t fixed it, say so in writing and it will either be put right or an explanation given for why it can’t be.

These terms are written for customers worldwide. They are subject to the laws that apply to your purchase, including any mandatory consumer protections that apply where you are. Where the law gives you a right that cannot legally be excluded, that right takes priority over anything here.

These terms may be updated as the shop changes. This page will always show the current version, with the date below.

23 September 2026.