Questions, answered

It depends on the design. Some arrangements include a vase, bowl, pot or basket; others are stems only. Please check the individual product description and what is listed as included. A container shown for styling is not included unless the listing says it is.

Look for the measurements on the product page, shown in centimetres with inches in brackets. If a design comes in several variations, check the dimensions for the specific option you select.

If you are not sure how that translates to your vase or your shelf, the size guide helps you compare the arrangement with your vase, shelf or table before ordering.

Some artificial stems can be shortened with suitable wire cutters, but not every design has the same construction. Check the product details or email me if you are unsure. Cut a little at a time, and avoid ordinary scissors on wired stems.

The same design may vary slightly in colour and detail between production batches, so I cannot promise an exact match to an earlier order. If matching matters, email me before ordering and I will check the available options.

These are decorative artificial flowers, not scented flowers. Some items may have a slight packaging or material smell when first unpacked. If that happens, leave them in a well-ventilated room. If the smell seems unusually strong or does not fade, please contact me.

Most designs are intended for indoor display. Extended direct sunlight, rain and damp conditions may affect their appearance. A sheltered space is less exposed, but it is not a guarantee of outdoor suitability. If you have a particular location in mind, ask me before ordering.

The tracking link may initially show only limited information, particularly before the parcel enters the destination country’s local delivery network. Earlier international movement may not appear in the same tracking view.

A quiet tracking page does not necessarily mean the parcel has stopped moving. The usual 7–12 working-day estimate is counted from the order date, not from the first visible scan. If you are concerned, email me with your order number.

The usual estimate is 7–12 working days from the order date, although delivery can occasionally take longer. The delivery page sets out the rest.

Import duties and taxes are arranged in advance, so you should not need to pay extra when your parcel arrives. If a courier unexpectedly asks for an import charge, please email me before paying if possible. If you’ve already paid, send me the receipt and proof of payment. I’ll check the charge and reimburse any import fees that should have been covered.

Please choose your actual delivery country at checkout. If it is not available, contact me before ordering so I can check whether delivery is possible. You can select your preferred displayed currency separately.

You can pay with PayPal. Other options, such as a debit or credit card through PayPal, may appear at checkout depending on your location and PayPal’s availability. The options displayed at checkout are the ones available for your order.

Not always. PayPal may offer a guest card checkout, depending on your location and the transaction. If a card option appears at checkout, you can follow the steps shown there; otherwise, PayPal may ask you to sign in.

Use the language and currency selectors in the site navigation. You can browse in English or German and choose GBP, EUR, USD or AUD. The displayed shipping charges and free-shipping threshold follow the selected currency; delivery availability still depends on your actual destination.

Please contact me as soon as you can with your order number and clear photographs of the issue. I will discuss a suitable replacement or refund with you. You will not be expected to pay return postage to China for a faulty, damaged or incorrect item. Your statutory rights are unaffected. See the returns page.

You can normally notify me within 14 days of delivery that you want to cancel, and then have a further 14 days to send the item back. For a change-of-mind return, return postage to China is generally your responsibility. Depending on the order and the published policy, an alternative keep-the-item refund may be available. Please check the exact terms on the returns page.

Some stems and foliage are packed close together to protect them during transport. Unpack them gently and adjust only parts designed to be repositioned; do not force rigid stems or petals. If a piece remains misshapen or arrives damaged, send me a photograph so I can help.

If tracking has not updated for several days or your order passes the usual delivery window, email me your order number and I will investigate. If the parcel is confirmed lost, I will help arrange a replacement or refund.

If possible, order well ahead of the wedding, especially when you need several matching pieces. Allow time for delivery, checking the colours and arranging the flowers before the event. For larger orders or a fixed date, contact me first so we can check what is available.

Ordering all the bouquets together gives you the best chance of a consistent look, but slight differences in colour and arrangement can still occur. If close matching is important, tell me the design, quantity and wedding date before ordering so I can check the available pieces.

Please email me the product, quantity, delivery country and date you need it by. I will check availability and let you know whether the order is practical before you commit.