{"id":427,"date":"2026-08-07T14:27:37","date_gmt":"2026-08-07T14:27:37","guid":{"rendered":"https:\/\/lifelikebloom.com\/?page_id=427"},"modified":"2026-09-22T16:29:04","modified_gmt":"2026-09-22T15:29:04","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/lifelikebloom.com\/en\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-a5333121 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<section class=\"lb-con\">\n\t<div class=\"lb-con-in\">\n\t\t<header class=\"lb-con-hero\">\n\t\t\t<span class=\"lb-con-eyebrow\">Contact<\/span>\n\t\t\t<h1 class=\"lb-con-h\">One address, and it comes to me<\/h1>\n\t\t\t<p class=\"lb-con-lede\">There is no support team, no ticket number and no queue. Whatever you write goes to the person who chose the flowers, wrote the descriptions and packed the box.<\/p>\n\t\t<\/header>\n\n\t\t<div class=\"lb-con-top\">\n\t\t\t<div class=\"lb-con-card\">\n\t\t\t\t<span class=\"lb-con-card-tag\">Email<\/span>\n\t\t\t\t<p class=\"lb-con-addr\"><a href=\"mailto:hello@lifelikebloom.com\">hello@lifelikebloom.com<\/a><\/p>\n\t\t\t\t<p>Order number in the first line if you have one. A photograph if something is wrong.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"lb-con-body\">\n\t\t\t\t<h2>When you will hear back<\/h2>\n\t\t\t\t<p>Usually within one working day, often sooner. I am seven or eight hours ahead of the UK depending on the time of year, so a message sent during your afternoon is normally answered before you wake up.<\/p>\n\t\t\t\t<p>If three days go by with nothing, assume the email went astray rather than that I am ignoring you, and send it again.<\/p>\n\t\t\t\t<h2>There is no phone number<\/h2>\n\t\t\t\t<p>English is my second language and I am better at it in writing than on a call. You will get a more accurate answer from me by email than you would from a phone line, so that is the only channel I offer.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"lb-con-sec\">\n\t\t\t<div class=\"lb-con-label\"><h2>Four things already answered<\/h2><\/div>\n\t\t\t<div class=\"lb-con-body\">\n\t\t\t\t<p>Most of what arrives in my inbox is one of these, and the pages answer them faster than I can.<\/p>\n\t\t\t\t<div class=\"lb-con-links\">\n\t\t\t\t\t<div><a href=\"https:\/\/lifelikebloom.com\/shipping-delivery\/\">How long will it take, and will I be charged on delivery<\/a><\/div>\n\t\t\t\t\t<div><a href=\"https:\/\/lifelikebloom.com\/returns-refunds\/\">What happens if I change my mind, or it arrives damaged<\/a><\/div>\n\t\t\t\t\t<div><a href=\"https:\/\/lifelikebloom.com\/good-quality-artificial-flowers\/\">How do I know these are any good before I buy<\/a><\/div>\n\t\t\t\t\t<div><a href=\"https:\/\/lifelikebloom.com\/faq\/\">Everything else people ask<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p>Anything not covered there is worth writing about, including the awkward ones. If you think a price is wrong, a description oversells something, or a photograph flatters a stem more than it should, I would rather hear it than not.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"lb-con-sec\">\n\t\t\t<div class=\"lb-con-label\"><h2>Wholesale, press and everything else<\/h2><\/div>\n\t\t\t<div class=\"lb-con-body\">\n\t\t\t\t<p>Same address. I am not set up for trade orders yet and I will tell you so plainly rather than take an order I cannot fill on time.<\/p>\n\t\t\t\t<p>If you are writing about a large arrangement, a wedding, or a quantity of one colourway, say roughly when you need it. Stock comes from one workshop and lead times depend on what is already made.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"lb-con-sec lb-con-legal\">\n\t\t\t<div class=\"lb-con-label\"><h2>Business details<\/h2><\/div>\n\t\t\t<div class=\"lb-con-body\">\n\t\t\t\t<div class=\"lb-con-dl\">\n\t\t\t\t\t<div class=\"lb-con-row\"><span class=\"lb-con-dt\">Trading name<\/span><span class=\"lb-con-dd\">LifelikeBloom<\/span><\/div>\n\t\t\t\t\t<div class=\"lb-con-row\"><span class=\"lb-con-dt\">Trader<\/span><span class=\"lb-con-dd\">LifelikeBloom, operated by Peng Haitong<\/span><\/div>\n\t\t\t\t\t<div class=\"lb-con-row\"><span class=\"lb-con-dt\">Business address<\/span><span class=\"lb-con-dd\">2nd Floor, No. 3, Hou San Xiang, Xinxing Street, Xixinzhai, Jiaoyang, Sipu Town, Chaonan District, Shantou City, Guangdong Province 515149, China<\/span><\/div>\n\t\t\t\t\t<div class=\"lb-con-row\"><span class=\"lb-con-dt\">Email<\/span><span class=\"lb-con-dd\"><a href=\"mailto:hello@lifelikebloom.com\">hello@lifelikebloom.com<\/a><\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p>This is also the address for complaints. If something has gone wrong and my answer has not fixed it, say so in writing and I will put it right or tell you why I cannot.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"lb-con-exit\">\n\t\t\t<div class=\"lb-con-exit-list\">\n\t\t\t\t<div><a href=\"https:\/\/lifelikebloom.com\/about\/\">About<\/a><\/div>\n\t\t\t\t<div><a href=\"https:\/\/lifelikebloom.com\/shipping-delivery\/\">Shipping &amp; delivery<\/a><\/div>\n\t\t\t\t<div><a href=\"https:\/\/lifelikebloom.com\/returns-refunds\/\">Returns &amp; refunds<\/a><\/div>\n\t\t\t\t<div><a href=\"https:\/\/lifelikebloom.com\/faq\/\">FAQ<\/a><\/div>\n\t\t\t\t<div><a href=\"https:\/\/lifelikebloom.com\/size-guide\/\">Size guide<\/a><\/div>\n\t\t\t\t<div><a href=\"https:\/\/lifelikebloom.com\/shop\/\">Shop all<\/a><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<style>\n.lb-con{width:auto;margin:0;padding:clamp(56px,7vw,100px) clamp(16px,3vw,64px) 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